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Information & Advocacy Specialist Posted on December 5, 2017

California Foundation for Independent Living Centers (CFILC)
Sacramento, CA
Position Summary for Information & Advocacy Specialist

Status: Non-Exempt
Hours: Full-Time (32-40/hrs per week)
Salary: $12.25 - $16.50 per hour
Location: Sacramento, CA

Description: Under the direction of the Program Coordinator, the Information & Advocacy Specialist is responsible for implementing CFILC's Ability Tools and Digital Access Project. This position requires a friendly individual with clear and outstanding customer service skills both over the phone and in-person. There is occasional travel within the state of California. This non-exempt, full-time position is based in Sacramento, California. Telecommuting is not an option.

About California Foundation for Independent Living Centers (CFILC)

CFILC is an equal opportunity employer. Qualified individuals with disabilities are strongly encouraged to apply. CFILC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us.

Job Responsibilities/Duties

  • Provide Information and Referrals (I&R) to individuals who call or email the Digital Access Project (DAP) and Ability Tools (AT);
  • Research and add resources to the AT Services Directory;
  • Gather and organize information on a wide range of AT topics as well as maintain information in ready-reference format;
  • Follow-up on I&R inquiries to assess service and outcomes;
  • Maintain accurate customer records and I&R inquires through online databases;
  • Assist with targeted outreach activities to increase the awareness of and access to AT and DAP;
  • Disseminate and track outreach materials distributed at events and to partner organizations;
  • Prepare monthly reports including information pertaining to the I&R statistics;
  • Track and record daily DAP calls;
  • Assist with AT training and presentations as needed;
  • Provide and maintain content for the DAP and AT websites;
  • Maintain knowledge of current and future affordable internet offers available;
  • Provide third-party application assistance to individuals interested in affordable internet offers;
  • Track and verify internet subscriptions and required supporting documentation;
  • Provide in-person and remote customer service and technical support;
  • Track program inventory and distribute to eligible customers;
  • Restock program equipment inventory;
  • Package and ship program equipment;
  • Ability to facilitate meetings and take minutes;
  • Assist in moderating webinar trainings;
  • Ability to travel throughout the state;
  • Ability to write articles for CFILC program blogs, newsletters and websites;
  • Compile broadband and computer-related digital literacy resources;
  • Complete required reports within established deadlines;
  • Other duties as assigned

Required Education and Experience

A minimum of an Associates Degree AND one year work experience OR three years of customer service experience in a nonprofit organization.

Qualification Requirements

The requirements listed below are representative of the minimum knowledge, skill and ability desired. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position.

  • Possess high-level computer skills including Microsoft Office Suite (Access, Excel, PowerPoint, Word)
  • Strong organizational skills and attention to detail;
  • Ability to initiate projects and work with minimal supervision;
  • Ability to prioritize competing demands and handle multiple deadlines;
  • Strong ability to communicate effectively with a wide range of people and communities;
  • Strong customer service skills;
  • Ability to facilitate webinar and in-person trainings or meetings effectively;
  • Comfortable giving presentations and public speaking;
  • Ability to research and write reports;
  • Possess efficient listening, writing and verbal communication skills;
  • Ability to work in a collaborative office environment with multicultural, disability diverse, intergenerational staff;
  • Ability to maintain confidentiality;
  • Availability to work flexible hours, including some evenings and weekends;
  • Ability to arrange necessary transportation must be maintained throughout employment.

Preferred Qualifications

  • Bilingual English/Spanish;
  • Experience working with people with disabilities;
  • Knowledge of concepts and philosophy of independent living and consumer empowerment.

Other Information

WORK ENVIRONMENT:
The noise level of the office working condition is medium to high and work is mostly indoors.

STRESS LEVEL:
Moderate

How to Apply

Applicants should email a cover letter and resume to:

Human Resources
Email Address: jobs@cfilc.org
Subject Line Title: Information & Advocacy Specialist

NO PHONE CALLS OR FAXES WILL BE ACCEPTED

POSITION OPEN: Until Filled

CFILC is an equal opportunity employer. Qualified individuals with disabilities are strongly encouraged to apply. CFILC provides reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. Please notify us if you need a reasonable accommodation for any part of the application and hiring process.

This job posting was added on December 5, 2017